Refund Policy.

1. Overview

At PixelNest, we strive to ensure that every interaction with our ecosystem meets the highest standards of quality. We understand that circumstances may change, and we have established this policy to ensure a transparent and fair refund process for all clients.

2. Digital Products

Due to the nature of digital assets (including digital planners, templates, and software), all sales of downloadable products are typically considered final once the download link has been accessed or the file has been delivered.

However, we offer a 7-day Technical Guarantee. If you encounter a verified technical defect that prevents the use of the product, and our support team is unable to resolve it, a full refund will be issued.

3. Studio Services

For custom development, AI integration, and design services, refunds are handled based on the project stage:

• Pre-Discovery: 100% refund of the deposit.
• Active Development: Partial refund based on the billable hours completed.
• Final Delivery: No refunds are issued once the final project files have been transferred to the client's infrastructure.

4. Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

• The request must be submitted within 14 days of the original purchase.
• Proof of purchase (Order ID or Receipt) must be provided.
• For physical goods (if applicable), items must be in their original packaging with no signs of use.

5. Refund Process

Once your request is received, our operations team will inspect the claim and notify you of the approval or rejection of your refund within 3 business days.

Approved refunds are automatically applied to your original method of payment. Please allow 5-10 business days for the transaction to reflect in your account, depending on your financial institution's processing times.

6. Exceptions & Non-returnable Items

Certain items cannot be refunded, including:

• Gift cards.
• Custom-coded elements specifically requested by the client.
• Services already rendered and signed off by the client.
• Sale items or products purchased during "Flash Sale" events.

7. Contact Support

If you have any questions regarding our Refund Policy or wish to initiate a claim, please contact our financial department at:

support@pixelnestllc.com